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Evidence Guide: BSBMGT621 - Design and manage the enterprise quality management system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBMGT621 - Design and manage the enterprise quality management system

What evidence can you provide to prove your understanding of each of the following citeria?

Identify areas for improvement within the enterprise

  1. Source and review relevant industry benchmarks for best practice in quality
  2. Apply comparative analysis techniques to production performance
  3. Identify and implement relevant codes of practice
  4. Audit business systems against best practice criteria
  5. Analyse and evaluate marketing plans and quality assurance schemes
  6. Audit human resource management practices against best practice criteria
  7. Determine environmental/natural resources parameters and assess them against best practice
Source and review relevant industry benchmarks for best practice in quality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply comparative analysis techniques to production performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and implement relevant codes of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit business systems against best practice criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and evaluate marketing plans and quality assurance schemes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit human resource management practices against best practice criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine environmental/natural resources parameters and assess them against best practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish systems to support quality

  1. Consult with relevant parties to establish measurable targets and performance indicators for quality
  2. Implement processes for systematic strategic planning within the organisation
  3. Embed quality culture across the organisation
  4. Define quality standards for products, physical and natural resources and inputs
  5. Establish processes to generate commitment to and opportunities for learning
  6. Implement communication strategies to inform and engage staff and other stakeholders
Consult with relevant parties to establish measurable targets and performance indicators for quality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement processes for systematic strategic planning within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Embed quality culture across the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define quality standards for products, physical and natural resources and inputs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish processes to generate commitment to and opportunities for learning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement communication strategies to inform and engage staff and other stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake continuous monitoring of systems and processes

  1. Establish mechanisms for gaining feedback information on quality systems and processes
  2. Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle
  3. Develop procedures for documentation and reporting
  4. Analyse feedback and evaluation data and implement improvements
Establish mechanisms for gaining feedback information on quality systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop procedures for documentation and reporting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse feedback and evaluation data and implement improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas for improvement within the enterprise

1.1 Source and review relevant industry benchmarks for best practice in quality

1.2 Apply comparative analysis techniques to production performance

1.3 Identify and implement relevant codes of practice

1.4 Audit business systems against best practice criteria

1.5 Analyse and evaluate marketing plans and quality assurance schemes

1.6 Audit human resource management practices against best practice criteria

1.7 Determine environmental/natural resources parameters and assess them against best practice

2. Establish systems to support quality

2.1 Consult with relevant parties to establish measurable targets and performance indicators for quality

2.2 Implement processes for systematic strategic planning within the organisation

2.3 Embed quality culture across the organisation

2.4 Define quality standards for products, physical and natural resources and inputs

2.5 Establish processes to generate commitment to and opportunities for learning

2.6 Implement communication strategies to inform and engage staff and other stakeholders

3. Undertake continuous monitoring of systems and processes

3.1 Establish mechanisms for gaining feedback information on quality systems and processes

3.2 Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle

3.3 Develop procedures for documentation and reporting

3.4 Analyse feedback and evaluation data and implement improvements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas for improvement within the enterprise

1.1 Source and review relevant industry benchmarks for best practice in quality

1.2 Apply comparative analysis techniques to production performance

1.3 Identify and implement relevant codes of practice

1.4 Audit business systems against best practice criteria

1.5 Analyse and evaluate marketing plans and quality assurance schemes

1.6 Audit human resource management practices against best practice criteria

1.7 Determine environmental/natural resources parameters and assess them against best practice

2. Establish systems to support quality

2.1 Consult with relevant parties to establish measurable targets and performance indicators for quality

2.2 Implement processes for systematic strategic planning within the organisation

2.3 Embed quality culture across the organisation

2.4 Define quality standards for products, physical and natural resources and inputs

2.5 Establish processes to generate commitment to and opportunities for learning

2.6 Implement communication strategies to inform and engage staff and other stakeholders

3. Undertake continuous monitoring of systems and processes

3.1 Establish mechanisms for gaining feedback information on quality systems and processes

3.2 Monitor and review performance against targets and performance indicators in an appropriate evaluation cycle

3.3 Develop procedures for documentation and reporting

3.4 Analyse feedback and evaluation data and implement improvements